Refund policy

Last updated: January 28, 2026

Returns or Exchanges

Returns or exchanges must be sent back with the delivery note within 10 days of receiving the goods. The goods must be unused, in their original condition, and in their original packaging. The customer bears the cost of return shipping. A copy of the delivery note or invoice must be included with the return. A note explaining the reason for the return is mandatory.

Return Address:
Tokoro KLG
Morgartenstrasse 12
8004 Zurich

There is no right of return for discounted items (sale) as well as vintage objects and antiques. If a return or exchange is accepted as a goodwill gesture, a voucher for the paid amount (excluding shipping costs) will be issued. All other claims are excluded.

 

Claim

All items are checked before shipping and leave the store in perfect condition. The customer must check the order immediately upon receipt and report any defects in writing (by email to: hello@tokoro.ch) within 3 business days of delivery of the goods. Tokoro will examine each individual case to determine how the defect is to be classified. After the third business day, the goods are considered to have been accepted without complaint.