Privacy policy
Last updated: January 28, 2026
1. General Information
The protection of your personal data is very important to us. This privacy policy informs you about how Tokoro KLG (hereinafter “we” or “us”) collects, processes, and uses personal data when you visit our website or online shop, or make a purchase.
The data is processed in accordance with the applicable Swiss data protection regulations, in particular the Federal Act on Data Protection (FADP).
2. Provider and responsible party
Tokoro KLG
Michelle Rymann
Morgartenstrasse 12
8004 Zurich
hello@tokoro.ch
3. Collection and Processing of Personal Data
We collect and process personal data when you:
- visit our website
- place an order in our online shop
- create a customer account
- contact us (e.g., via email or contact form)
The data we process includes, in particular:
- Name, billing and shipping address
- Email address, phone number
- Payment and order data
- Information about your browser, network, and device
- Websites you visited before accessing this website
- IP address
- Clicks
- Internal links
- Pages visited
- Scrolling behaviour
- Search queries
- Timestamps
If you provide data about other people to us, we assume that you are authorized to do so and that this data is accurate. Please ensure that these other people are informed about this privacy policy.
4. Purpose of Data Processing
We process your personal data for the following purposes:
- Processing orders and deliveries
- Payment processing
- Customer communication and support
- Optimizing the user experience on our website
- Marketing and promotional purposes, product development
- Compliance with legal and regulatory obligations
5. Shopify
- Our online shop is operated via the e-commerce platform Shopify Inc. Shopify provides the technical infrastructure through which orders, payments, and customer data management are processed.
- When using our online shop, personal data is processed through Shopify’s systems to the extent necessary for contract fulfillment. Shopify may process data on servers outside Switzerland and the European Union. Shopify is committed to ensuring an adequate level of data protection in accordance with applicable data protection regulations. For more information, please see Shopify’s privacy policy.
6. Credit Card Payments via Shopify Payments
When making payments in the online shop by credit card, the data required for payment processing is transmitted to Shopify Payments. We do not have access to your credit card or payment data; the processing is carried out directly through Shopify Payments. Further information can be found in the privacy policy of Shopify Payments.
7. Cookies and Tracking
Our website uses cookies to make the user experience more convenient and to enable certain functions. Cookies are small text files stored on your device by websites. Cookies help remember preferences and understand how visitors use different features.
This website uses necessary cookies and similar technologies to enable navigation on our website and the use of essential functions. These functional and necessary cookies are always used, as they allow our hosting platform, Shopify, to provide this website securely to visitors.
You can restrict or disable the storage of cookies in your browser settings at any time. However, this may affect the functionality of the website.
Optional cookies (analytics and performance cookies) are only used on this website if you accept them via our cookie banner. The website uses analytics and performance cookies to gain insight into website traffic, user activity, and other data.
8. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files stored on your computer, to analyze your use of the website. Information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored on a Google server in the USA. Google uses this information to evaluate your website usage, compile reports on website activity for website operators, and provide other services related to website and internet usage. Google may also transfer this information to third parties where required by law or if third parties process this data on Google’s behalf. Google will not link your IP address with other data held by Google. You can prevent the installation of cookies through the appropriate settings in your browser software. Please note, however, that in this case you may not be able to use all functions of this website fully. By using this website, you consent to the processing of your data by Google in the manner and for the purposes described above.
9. Disclosure to Third Parties
Personal data is only disclosed to third parties if:
- it is necessary for contract fulfillment
- there is a legal obligation
10. Retention Period
Personal data is only stored as long as it is necessary for the respective purposes or as required by statutory retention obligations.
11. Rights of Data Subjects
Under applicable data protection law, you have the right to:
- Access your stored data
- Receive your data in a portable format
- Correct inaccurate data
- Delete your data
- Restrict or object to data processing
Requests can be sent at any time to the contact address listed above.
12. Newsletter
- You have the option to subscribe to our newsletter, to receive the latest news. The newsletter is only sent with your prior consent, which you must explicitly confirm through a separate confirmation.
- You can unsubscribe from the newsletter at any time. A link to unsubscribe is provided at the end of each newsletter. Alternatively, you can inform us of your wish to unsubscribe via email at any time.
13. Contact Form
By filling out the contact form with your data, users authorize this application to use their information to respond to their inquiries.
14. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. The version published on the website at the time of your visit is always the valid one.